Privacy Policy

1. INTRODUCTION

We want to make it easy for you to understand what information we collect from you, what we do with it, and how you can request access to this information.

We believe this is a best practice to maintain transparency and trust with our website visitors and clients, and it just so happens that this complies with the laws of many countries around the world, too. If you have questions about this policy, you can contact us.

We collect as little information from you as possible for a specific and identifiable purpose, and then we commit to using this information only in the way we have specified. When you visit this site, you are agreeing to this Privacy Policy, the collection of information identified in this policy, and you always have the ability to opt-out.

 

2. DATA COLLECTED
DATA STORAGE LOCATION

We are a US based company and operate web servers hosted in the United States. Our hosting provider X10 Premium adheres to the US “Privacy Shield”, ensuring that your data is securely stored and GDPR compliant. For more information on x10 privacy policy, please see here: x10 Privacy Policy.

REGISTRATION DATA

If you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.

REFUND POLICY, TERMS, and SUPPORT

To receive product support, you may contact us via the connect page here.

You may view our refund policy here and our disclaimer here.

You may view our terms and conditions here.

SUPPORT DATA

If you have registered on our website and have a valid support account, you can submit support tickets for assistance. Support form submissions are sent to our third party ticketing system. Only the data you explicitly provided is sent, and you are asked for consent, each time you want to create a new support ticket. The ticketing system adheres to the EU/US “Privacy Shield” and you can see their privacy policy.

COMMENTS

When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.

CONTACT FORM

Information submitted through the contact form on our site is sent to our company email, hosted by SendInBlue. SendInBlue adheres to the US “Privacy Shield” policy and you can find more information about SendInBlue Privacy Policy.

These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.

GOOGLE ANALYTICS

We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.

CASES FOR USING THE PERSONAL DATA

We use your personal information in the following cases:

    • Verification/identification of the user during website usage;
    • Providing Technical Assistance;
    • Sending updates to our users with important information to inform about news/changes;
    • Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security
    • over our customers’ personal information;
    • Customize the website to make your experience more personal and engaging;
    • Guarantee overall performance and administrative functions run smoothly.

We collect information so that we can make our products and services better tailored to the people who visit our site and do business with us. We collect this information to (i) deliver products and services you have purchased from us, (ii) to notify you about our product or service offerings that you may be interested in, so long as you have given us consent to do so, (iii) to keep track of visitor information to our site and/or create retargeted and “lookalike” audiences for advertising purposes.

We collect information from you directly and indirectly through third-party services, as follows:

When you contact us…

    • With questions or comments in the contact form.
    • When you comment on a post directly on the website.
    • To request more information, schedule a telephone call, or sign up to the newsletter.
    • To place an order for products or services.
    • To receive your product or services.

When we contact you…

    • To provide the goods and services you requested.
    • To request occasional feedback.
    • To provide news, updates, and offers through the newsletter, usually by email, with a double opt-in consent.

When we contact others…

    • We may see certain personal information from third-party apps and services that allow us to complete your order.
    • We may see certain personal information from third party installations that allow us to remarket our services and products to you on other websites.
    • We may see certain personal information from third party apps and services that allow us to monitor website traffic, email conversion, and other analytics data.
    • We may see your personal information when we work with third party processors, like our email provider and web host. For EU residents, please note that this means we may transmit your data across international borders.
3. EMBEDDED CONTENT

Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website. Below you can find a list of the services we use:

FACEBOOK

The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .

TWITTER

We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .

YOUTUBE

We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.

4. COOKIES

This site uses cookies – cookies are small text files placed on your computer to collect information about the pages you view and your activities on the site. They enable the site to recognize you by, for example, remembering your user name, offering a shopping cart, or keeping track of your preferences if you visit the site again. The cookie transmits this information back to the website’s computer (or server) which generally is the only computer that can read it. You can set your Web browser to warn you about attempts to place cookies on your computer or to limit the type of cookies you allow. See also more information on how to change cookies settings in popular desktop browsers.

NECESSARY COOKIES (ALL SITE VISITORS)
  • cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
  • PHPSESSID: To identify your unique session on the website.
NECESSARY COOKIES (ADDITIONAL FOR LOGGED IN CUSTOMERS)
  • wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
  • wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
  • wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
  • This site uses single and multi-session cookies to enhance the visitor experience. Use the link above to opt-out.
  • This site does not sell or share its email list for use by third parties.
    If you choose to opt-out of some or all of our data collection, you may not be able to access all features of this website or our services.

Keeping Your Information Secure

We store personal information with third parties that use industry standard practices for data security.

Your Rights to Your Information

You own your personal information and have rights to it. For example, you have the rights to:

    • Withdraw your consent for us to market our products and services to you and otherwise use the personal information you have provided to us.
    • Withdrawing consent is easy. Simply click “unsubscribe” in the footer of our emails, or use our connect page.
    • Request a copy of the information we have about you;
    • Be forgotten (that is, have your data deleted and/or ask us to stop using your information for any purpose);
    • Correct inaccurate information we have about you (and that means we will notify other service providers we use, and who hold your personal information for us, of those changes as well);
    • Object to direct marketing and profiling (for example, we will remove you from our email list and from any list we have uploaded for the purposes of creating custom or retargeted audiences). We also encourage you to disable data collection services on your browser;
    • Make complaints about the use of your data to regulatory authorities.
    • We will comply with these requests within 30 days.
5. WHO HAS ACCESS TO YOUR DATA

If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.

If you are a client with a registered account, your personal information can be accessed by:

  • Our system administrators.
  • Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. THIRD PARTY ACCESS TO YOUR DATA

We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please connect with us to request more.

7. HOW LONG WE RETAIN YOUR DATA

When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

8. SECURITY MEASURES

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

9. YOUR DATA RIGHTS
GENERAL RIGHTS

If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.

You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).

If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.

GDPR RIGHTS

Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. Pinnacle Counseling & Coaching permits residents of the United States to use its Service. Therefore, it is the intent of Pinnacle Counseling & Coaching to comply with the EU/US General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.

We use third-party services on our websites to assist in communicating or interacting with the public, including social media services, widgets, apps, pixels, and plugins, as further identified below. These services may distinguish or trace your identity, though, for example, persistent, multi-session cookies.

You can configure your system to delete cookies or disable them. In general, we do not collect or disseminate information collected by these services. When interacting with these third parties, their privacy policies apply. As of the time of this writing, we use:

    • Google Analytics: Specifically, Google Analytics collects data about visitors to the Site via Google advertising cookies and anonymous identifiers, in addition to other data which may be collected through a standard Google Analytics implementation. We do not merge personally-identifiable information with non-personally identifiable information collected through any Google advertising product or feature. Should you wish to opt-out of any Google Analytics Advertising Features, you are encouraged to change your Ad Settings and Ad Setting for mobile apps, through the NAI’s consumer opt-out, or by using any of the other opt-out options currently available: currently available opt-outs.
    • Facebook pixels. More information is available here and here.
    • Infusionsoft. More information is available here.
    • Paypal. More information is available here.
10. THIRD PARTY WEBSITES

Pinnacle Counseling & Coaching may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by Pinnacle Counseling & Coaching, and you release us from any liability for the conduct of these third party websites.

All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them.

Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. Pinnacle Counseling & Coaching bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.

11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES

At times it may become necessary or desirable for Pinnacle Counseling & Coaching, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.

Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.

12. AMENDMENTS

We may amend this Privacy Policy occasionally. When we amend this Privacy Policy, we will update this page accordingly and may require you to accept the amendments in order to be permitted to continue using our services. We may use your contact information to notify you of these changes if they reduce your privacy rights in any way.

Our data protection officer may be contacted here.

 

Updated 3/2022.

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